It is important that you make sure that your contractor list covers your area. Have you ever wondered why it takes you so long to get a claim processed?Perhaps you are just wondering why it is taking so long to get an approval on your application?While there may not any set reason why it is a long process, there may be a series of reasons why it is taking so long. For example, your home warranty service may be having trouble get the records from another warranty company. Perhaps the former homeowner had a different home warranty provider or less coverage than you, and they are having trouble getting the maintenance and repair records. It may be that they are having trouble getting confirmation of your bank statements from your financial institution. Don’t be afraid to call and politely ask what you can provide to help speed up the process.
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"But not one in North Jersey?"The days would pass and Torine would call for updates, but the many customer service reps he spoke to couldn't find a company to do the work, he said. At times, he said, it wasn't clear what company was taking his calls. The warranty was marketed as a Sears Home Warranty, and Sears partners with a warranty company named HMS National for the warranty. Some of the reps Torine spoke to identified themselves as Sears, others said they were HMS, and still others said they worked for Cross Country Home Services CCHS. Finally, a repair company was located. "The company made four appointments to come to my house on four different days. They never called or showed up," Torine said. By now it was May 14. Torine called the warranty company again and was given a new repair guy to call. "I called immediately," Torine said. "He said, 'Why does Sears keep giving out my number?I'm not licensed for air conditioners.