-
Using Disney’s Customer Service Model in the Government
Regardless of what your organization values, a customer service model should focus on customer satisfaction and how to continuously drive it. This means fine-tuning your touch points and developing strong internal policies and training programs. It also means evolving to meet the ever-changing needs of your customer. As I looked around for a model that could provide more pieces for CXO’s to use in developing their customer service models, I stumbled across a post written on the Disney Institute Blog about a year ago called A Model for Customer Service. While Disney’s customer service model focuses on exceeding a customer’s expectations, there are six pieces of their quality service model…