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Empathy Statements for Customer Service Representatives
Showing empathy to customers takes more than words, it also takes imagination. It’s not enough to utter a few well meant clichés, hoping this will placate an upset or angry customer. People working in customer service need to make the mental stretch and try to imagine what it is like to travel in the customer’s shoes. When a customer is aggrieved or has had a negative experience, the most important thing for them is to feel that their point of view has been heard and understood. The worst thing that can be done is to fob the customer off with a few pat expressions, or not take their grievance seriously…
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The Advantage of Using Feedback Form to Improve Customer Service
Feedback Form is one excellent medium for gathering comments, suggestions and customers’ views about your business. It is a good way of knowing how you are faring in your customer service. If you have a feedback form attached to your website, you deliberately provide a gateway for continuous customer engagement. Of course, it is assumed that garnering more information from your customers through the feedback form means that you are actively responding to the information submitted to you. With the ongoing trend where most of your customers are buying or shopping online, it is very important that your website has feedback form. It is also important that you must be…