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Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021

Atos currently announces that it will provide a Following-Era World-wide Personnel Knowledge to EY, one particular of the greatest international professional providers corporations. The 7+ 12 months contract will see Atos personalize and make improvements to the IT encounter for far more than 300,000 EY people as a result of its Proactive Knowledge Center, a group of dedicated gurus, supported by superior tooling and processes, driving in the direction of the best amounts of proactive, pre-emptive and automated staff encounter witnessed in the sector to day. This new contract reinforces Atos’ posture as a top enabler in the new frontier of function and staff encounter.

The evolution to a ‘Next-Generation’ staff encounter is a development place in the marketplace, driven by new frictionless function types and the new technology of digitally-savvy workforce that expect the similar stage of electronic adaptability at function where ever they are.

Proactive Knowledge Center

Atos’ Proactive Knowledge Center is intended to intelligently aid all staff demands by presenting an built-in omni-channel encounter with personalised and contextualised aid. Workforce will be able to quickly accessibility self-assist and virtual aid as a result of automated and self-finding out AI chatbots. Critically, aid will be tailored to employees’ unique demands and choices, utilizing sentiment analysis to make certain the greatest doable encounter is been given. As a result of this workforce will encounter a lot less disruption to their Electronic providers, with most of the requests getting fulfilled routinely and right away.

A dedicated group of knowledge experts, sentiment and journey analysts, as nicely as gurus in various parts this sort of as AI, awareness, organizational change administration, electronic adoption, and staff engagement, will function with each other in actual-time to respond to sentiment opinions and increase the staff encounter. Atos’ knowledge analysts will keep track of and comprehend trends in excess of time to regularly make improvements to the over-all service encounter, and to detect, tackle and in the long run lessen get in touch with quantity.

“Each day, 300,000 EY people are supporting organizations and governments to assist address their toughest challenges as element of the EY intent to make a better performing world. We are focused on furnishing EY people with revolutionary applications, like these from Atos to assist them in furnishing remarkable providers to clientele,” claimed Steve Krouskos, EY World-wide Running Lover – Enterprise Enablement. “We are on the lookout ahead to deploying this agile and responsive answer, utilizing transformational initiatives and new-technology systems, so we can push enhanced shopper and people activities.”

We are thrilled about supporting EY to make the change to a really personalised, proactive and automated ‘care’ model, which places EY people at the heart, demonstrating the moment once more our management posture in the new frontier of function and engaged staff encounter.” claimed Elie Girard, CEO at Atos.

Leveraging its regarded expertise in Electronic Place of work Providers[one], and as element of its Engaged Personnel Knowledge[2] initiative, Atos will provide a Following-Era international Assistance for EY people throughout far more than 150 countries. This will provide an any where, whenever treatment encounter from any device, to provide a far more economical service to workforce while enabling elevated productiveness.


Down load the press launch in PDF


Additional data about Engaged Personnel Knowledge:

To discover out far more about Engaged Personnel Knowledge, pay attention to Elie Girard in Atos’ Engaged Personnel Knowledge celebration in this article.

To discover out far more about Atos’ vision for the potential of function, read the ‘Electronic Eyesight for Engaged Personnel Knowledge (EX)’


About Atos

Atos is a international leader in electronic transformation with one hundred and five,000 workforce and annual income of in excess of € eleven billion. European range one particular in cybersecurity, cloud and superior-functionality computing, the Team supplies tailored close-to-close answers for all industries in seventy one countries. A pioneer in decarbonization providers and items, Atos is committed to a secure and decarbonized electronic for its clientele. Atos operates less than the models Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The intent of Atos is to assist design and style the potential of the data place. Its expertise and providers aid the advancement of awareness, training and exploration in a multicultural technique and contribute to the advancement of scientific and technological excellence. Throughout the world, the Team permits its consumers and workforce, and members of societies at huge to live, function and create sustainably, in a harmless and secure data place. www.atos.internet

Press get hold of:

Laura Fau | [email protected] | +33 six 73 64 04 18 | @laurajanefau


[one] Atos is regarded as a leader in Electronic Place of work Providers by top analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Personnel Knowledge encompasses the latest applications and systems, consulting abilities, and new and present partnerships with top gurus in the area, all underpinned by obvious decarbonization aims. It is the most thorough intersectional established of providers on the industry currently and the only one particular which combines each conventional Electronic Place of work answers with Personnel Knowledge providers.