Nearly two-thirds of U.S. sufferers are probable to swap to a new healthcare provider if their existing one particular will not meet their anticipations for running COVID-19 worries, according to a new report from skilled products and services organization Accenture.
Based mostly on a survey of additional than four,600 respondents, the report, “Elevating the Patient Expertise to Gas Growth,” reported sufferers are seeking for a safer, additional safe and easy healthcare practical experience – such as rigid sanitary and protection protocols, as effectively as virtual treatment choices.
And these who believe that their healthcare providers managed COVID-19 badly were 3 periods additional probable than pleased sufferers to say they will both delay searching for products and services for at least a yr or in no way return to that provider.
The conclusions discuss to the significance of affected person practical experience, and authors reported it need to encourage providers to