Moscow and Paris, September 2 2020
Atos, a world wide chief in digital transformation, has productively launched a world wide assistance undertaking for its new consumer PERI, a single of the world’s premier suppliers and suppliers of formwork and scaffolding units, to provide assistance for additional than seven,000 PERI staff across fifty six international locations.
Considering the fact that the get started of this contract, which started in November 2019, the business has productively applied three introductory phases, which now provide a centralized shopper assistance desk to assistance additional than seven,000 PERI staff worldwide. Atos not only enhanced the excellent of assistance and greater consumer pleasure, but also reduced assistance expenditures.
“In unique locations of PERI’s existence, the IT assistance assistance was fragmented – someplace the do the job was carried out with local contractors, someplace the problems have been solved by the company’s individual sources. Synergy with Atos permitted us to unify the assistance supply process, build a prevalent strategy for tracking results and establish crucial general performance indicators, which simplified each the method of calling assistance and its manage by the management,” mentioned Pavel Puzanov, IT Supervisor of Jap and Northern Europe, PERI GmbH.
In the latest stage, Atos completely supplies very first line assistance, which contains each individual working day assistance problems such as incident management, information requests, access management in addition to assistance of enterprise purposes. Atos is now starting up the upcoming period which will provide 2nd line assistance for PERI users. New directions of digital transformation of the consumer are staying created and reviewed.
“Having entered the operational period of the undertaking at the time of the world wide pandemic crisis, when staff are switching to a distant mode of do the job, and consumer requests are obtaining a unique character thanks to improvements in the business, we still managed to well timed respond to the prevailing conditions and be adaptable in delivering companies during the COVID-19 time period, even though observing all the phrases of the SLA,” mentioned Sergey Klyuev, Head of Infrastructure and IT Products and services of Atos in Russia.
The PERI global users assistance undertaking has come to be a single of the premier Atos assignments in Russia in phrases of its geography. Supplying assistance in Russian, English and German, Atos managed to meet the higher calls for of the consumer for the degree of language capabilities of the team.
“Thanks to cooperation with PERI, our professionals have been in a position to the moment all over again demonstrate the know-how of Atos in Russia on the global industry, delivering excellent assistance to additional than seven,000 users around the globe. We are open up to even more assignments with PERI and are ready to provide adaptable assistance to the consumer in the switching industry conditions,” mentioned Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a world wide chief in digital transformation with one hundred ten,000 staff in 73 international locations and once-a-year profits of € twelve billion. European variety a single in Cloud, Cybersecurity and Higher-Overall performance Computing, the Team supplies finish-to-finish Orchestrated Hybrid Cloud, Large Details, Organization Purposes and Digital Workplace alternatives. In the Uk & Ireland Atos provides enterprise know-how alternatives for some of the country’s premier public and personal sector organisations The Team is the All over the world Data Technology Partner for the Olympic & Paralympic Online games and operates underneath the manufacturers Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris inventory index.
The purpose of Atos is to support style the long run of the information area. Its know-how and companies assistance the advancement of information, schooling and investigation in a multicultural tactic and contribute to the advancement of scientific and technological excellence. Throughout the globe, the Team enables its prospects and staff, and members of societies at substantial to stay, do the job and build sustainably, in a harmless and secure information area.
Global: Laura Fau | [email protected] | +33 6 73 sixty four 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-93