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Customer and Client Communications Customer and client communications are very dear to good business-customer service and relations. Problems have arose...

Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I...

From time to time, you may find your recovery efforts blocked by certain actions or inactions on your part or...

CRM Customer Relationship Management is one of the newest innovations in customer service today. CRM stands for customer relationship management...

Consumers value certain things and timeliness is one of them. When people purchase something online or over the telephone they...

Today's savvy customers not only want excellent service, they often expect it. Customer service was the main quality focus of...

How to Get Consistently Good Service At A Restaurant Does Your Favorite Restaurant Drop The Ball When It Comes To...

When I was Vice President of Sales for a New York based computer services company, I walked by one of...

A customer service failure, simply defined, is customer service performance that fails to meet an individual's expectations. Typically, when a...

I was recently in Ghana, visiting my parents for the holidays. We took a trip to Kumasi, which holds West...