How do you please a group of teenagers at a Skateboard Park? Perhaps you need to consider...
Bus Opportunities
Regardless of what your organization values, a customer service model should focus on customer satisfaction and how...
Customer Service Representatives (CSRs) exist in all industries, companies and professions. Some are lawyers, some are advertising...
Many large companies selling products and services are outsourcing customer service overseas, mainly to India, the Philippines...
Management expert Ken Blanchard put it best when he said, “In the past a leader was a...
The No List Virus is spreading rapidly at retail store check out counters across the country. Common...
Did you know that approximately 14 percent of your customers will not return to your business because...
As a customer service consultant I see things across many companies that most companies don’t see while...
Do you want to be known for something so special that potential customers won’t walk away searching...
For those of you who are working in a customer service industry, the quality of that customer...
