IT is not about the words Customer Service Communication Skills are the most powerful skills we may have in business. Whether we communicate silently, which is very powerful or verbally, the right thinking will get you further. IT IS NOT ABOUT THE WORDS. It really isn’t. We talk about emotional intelligence being so important in business now. The simplest way I know to build emotional intelligence is not saying a word to our customer. All the preparation that you offer yourself will benefit the customer and yourself. So What Do I Do? It is so easy, yet as developing new skills it is difficult, or can be easy. It is…